Returns & Refund Policy
Lusty Pty Ltd (321Water) is an Australian owned and manufactured product that is committed to providing the best product and service to our customers and this is reflected in our Refund Policy.
Our Refund Policy applies to all purchases made online at 321water.com and does not exclude or replace your rights given under the Australian Consumer Law and regulations.
1. Change of mind
- If you have simply changed your mind we do not provide refunds.
- Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase.
- Further, the merchandise must be:
- In saleable condition;
- Unused with all original packaging;
- Returned to us with any gift or bonus received with the merchandise (if applicable);
- Not subject to the exclusions listed below; and
- The exchange or refund is sought within 14 days of purchase.
2. Change of address
- The change of address must be submitted within 2 hours of ordering, with the subject ‘CHANGE OF ADDRESS’ to firstname.lastname@example.org
3. Consumer guarantees
- If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law.
- If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
- 321Water will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law. A photo must be provided to the 321Water team supporting the claim.
4. Return tender
- Refunds will be given using your original payment method
- If the order was returned due to an incorrect address or the package was unclaimed, 321Water has the right to charge for the product to be re-shipped.
5. Gift or bonus with purchase and bundled items
- Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated).
- If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
- In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
6. Privacy when making a return
- 321Water is committed to protecting your privacy.
- Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of 321Waters research and analysis. It may be disclosed to state and territory departments upon request, as required by law.
7. Products on sale
- If products are on sale they will not be refunded.
- If you wish to make a return under our Refund Policy please contact us at: email@example.com
- To return your product, please send it to: 1-13 Kalimna Ave, Mulgrave 3170, Vic
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
- We can't guarantee that we will receive your returned item.